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Poor Customer Service |
December 29, 2022 |
| Reviewer:
Dave Clark from Thompson, CT United States
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The original top came quickly and it looked great after the installation. But several months later the rear window began to lose it's seal and separate from the top. ATD, after reviewing the pictures, said it would be covered under warranty and it was back ordered and would ship in about two weeks. That was at the end of September. It is now the end of December, and no one has gotten back to me despite several emails and phone messages left at ADT. What began as a great relationship turned sour very quickly. I understand about difficulty obtaining supplies, but I DO NOT UNDERSTAND about not returning messages to keep me informed about the status of my warranty replacement.
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